Accomplishments: William F. Harrah College of Hospitality
Cass Shum (Hospitality) and her coauthors received the First Runner-Up Best Paper Award at APacCHRIE 2026 in Osaka, Japan, for their paper titled "Deontic justice for robots: How and when employees鈥 robot abuse affects customers鈥 revisit and negative word-of-mouth."
Hyelin (Lina) Kim (性视界传媒 Hospitality) and her coauthors鈥擲ung-Eun Kim from Kyungpook National University and 性视界传媒 Hospitality Ph.D. alumna, Zhenxian Piao from the University of Central Florida, and Seokhyun (Sean) Kim (Hospitality)鈥攔eceived the Second Runner-Up Best Paper Award at APacCHRIE 2026 in Osaka, Japan, for their paper titled "Virtual鈥
Mana Azizsoltani (Hospitality) & Ismael Gomez-Talal (International Gaming Institute) published an article titled 'Building a brief multidomain questionnaire for gambling dual disorder: Psychometric validation and RDoC-based dimensional structure' in the International Journal of Methods in Psychiatric Research. This study yielded a鈥
性视界传媒鈥檚 William F. Harrah College of Hospitality was recently ranked the #1 Hospitality & Hotel Management school in the world by CEOWORLD Magazine. The College of Hospitality topped numerous premier institutions, including Cornell, Penn State, and Emirates Academy of Hospitality Management. The ranking is based on seven weighted metrics that鈥
Emma Hwang, Billy Bai, and Mehmet Erdem (all Hospitality) have published their study titled 'Service robot technologies as social actors: a systematic review' in the Journal of Hospitality and Tourism Technology. The study aimed to explore service robotic technologies from a social actor鈥檚 perspective and examine the role of service robots in the鈥
Juliana R. V. Tkatch (Hospitality) is the leading author of the research article, "I Want to Come Back! The Role of Events in Attraction Image, Revisit Intention, and Loyalty" in Event Management which explored the impact of event participation on visitor perceptions, place attachment, and long-term loyalty within the tourism industry. The鈥
Associate professor Lina Kim's article, 鈥淭ourists鈥 Carbon-Neutral Intentions and Willingness to Pay a Tourism Carbon Tax: Integrating the Climate Change Risk Perception Model and Attitude Framework,鈥 was recently published in the International Journal of Tourism Research. Kim and her co-authors uncovered findings that highlight the鈥
Associate Professor Hyelin (Lina) Kim's (Hospitality) article 鈥淎daptive Leadership in Wellness Tourism: Navigating Digital Transformation,鈥 published in the Journal of Hospitality and Tourism Technology, examines how spa and wellness managers address adaptive challenges stemming from rapid technological advancements in the wellness鈥
Jehun Moon and Mehmet Erdem (both Hospitality) recently published their study titled, 'From pixels to plates: generation Z鈥檚 psychological decision-making in blockchain-based digital twins of quick-service restaurants', in the Journal of Hospitality and Tourism Insights.
This study is one of the first to synthetically explore the psychological鈥
Associate Professor Cass Shum (Hospitality) and her co-authors won the Meritorious Paper Award with their paper, "#RudeCustomers: The effects of social media posts about customer mistreatment on viewers鈥 moral distress and boycott intentions" [Shum, C., Jiang, W., Granito, K., & Bai, B. (2026, February)]. The paper was presented at鈥
Coauthors Junghoon Lee (Hospitality), Christopher Cain (Hospitality), and Justin Ehrlich (Syracuse) recently had their article, 鈥淭he effects of different kinematic sequences of the elite golf swing on clubhead speed,鈥 published in the International Journal of Sports Science & Coaching. Using鈥
An article by assistant professor Renata Guzzo (Hospitality) and co-authors, published in the Journal of Hospitality and Tourism Research, explores the factors influencing employee participation in the circular economy (CE). In "Unlocking hotel circularity: The role of employees' primary appraisals, job crafting, participation and鈥