Cass Shum

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Associate Professor of Hospitality Organization Behavior

Expertise: Workplace hostility, Racial and gender discrimination, Employees turnover, Employee-robot interactions

Biography

Cass Shum is associate professor of hospitality organization behavior at ��ӽ紫ý's William F. Harrah College of Hospitality. Her research focuses on employees' unethical behaviors and contemporary organizational behavioral challenges in the hospitality industry. These include abusive supervision, racial and sexual discrimination, rule-breaking behaviors, industry turnover, and the use of robots.

Shum’s works can be found in both mainstream and hospitality-focused peer-reviewed journals, including the Journal of Applied Psychology, Journal of Business Ethics, International Journal of Hospitality Management, and International Journal of Contemporary Hospitality Management. Prior to joining ��ӽ紫ý, Shum was a research assistant at the Chinese University of Hong Kong and a visiting scholar at University of Florida.

Education

Ph.D., Management, Hong Kong University of Science and Technology
B.B.A., Hotel and Tourism Management, Chinese University of Hong Kong

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hospitality & tourism

Cass Shum In The News

Labor leaders and hospitality experts say most frontline employees are unlikely to face immediate impacts from the proposed transactions, though corporate and management positions could face greater scrutiny as new owners evaluate costs and operations.

For decades, the lights of Primm served as a welcome sign for travelers crossing from California into Nevada, signaling that Las Vegas was just ahead. Now, that tradition is set to come to an end.

Straight Arrow News

Hospitality workers in Las Vegas hoped the nationwide “No Tax on Tips” provision would provide relief after a sharp decline in tourism. Results have been mixed.

Phys.org

While diversity, equity and inclusion (DEI) regulations are widely accepted in the hospitality and tourism sector, new research shows applicants may still encounter barriers to securing roles because of automated processes on job sites.